Questions & answers

Your widgets keep running. The shop and customiser on this website are kept completely separate from the system that runs your widgets, so website maintenance or a website problem never touches your live overlay.

Each widget keeps a copy of your settings inside your streaming software. If it briefly can’t reach my servers, it carries on with your last saved look and reconnects on its own when it can. You don’t need to refresh anything.

On a global network of data centres. Your widget loads from a location close to you, and if one location has a problem, traffic moves to another automatically.

No. Your widget listens to your Twitch chat directly, so commands like !task and !timer work straight from Twitch to your overlay, without a stop at my servers in between.

Every update is tested on my own streams first, then with a small group of testers, and only then released to everyone. If an update causes a problem, it can be rolled back straight away.

Have a look at the status page. The widgets are checked automatically every five minutes and I’m emailed straight away if one stops answering, and the status page is where I post any known problems and let you know when they’re fixed. You can always email [email protected] too.

Yes. Your settings and saved looks are backed up every day, and you can also export any look as a backup code from the customiser.

Some features rely on other companies’ services, such as Spotify for now playing, Twitch for chat, or a weather service. I can’t control those, but each part of a widget works independently: if Spotify has an outage, only the music section pauses while the rest of your bar carries on, and it picks back up by itself when the service returns.

The widgets aren’t files you download once and keep. They, hartfelt_bot and this website all run online, all day, every day, and that has running costs every month:

• Hosting your widgets, so your OBS link works around the clock and changes reach your stream within a minute.
• Running hartfelt_bot in your chat while you’re live, answering commands and passing alerts to your bar.
• Storing and backing up your data: saved looks, viewer tasks, focus time and every little pet.
• Keeping everything working when Twitch or Spotify change things, plus new features, updates and help when you need it.

A monthly plan keeps the price fair without a big amount up front, and you can cancel whenever you like.

Essentials, Standard, Plus and Premium are all for the Hartfelt Stream Bar, each adding more features. If you only want one of the other widgets, like the Turntable Music Widget, you can buy it on its own. The All Access Pass includes every widget on the site, including new ones as they’re released. You can compare them on the Plans page.

Yes. Yearly plans cost about the same as ten months, so you get roughly two months free. You can switch between monthly and yearly on the Plans page.

Any time, from the Billing section of your account. If you switch plans, you only pay the difference. If you cancel, you keep access until the end of the period you’ve paid for.

See my refund policy for the details.

Not just yet, sorry. I’m working on it.

No. You customise your widget here, copy your private link, and add it to your streaming software as a browser source. Each widget has a step-by-step guide.

OBS Studio, and any streaming app that supports browser sources, such as Streamlabs Desktop.

Your plan covers the channels you own or run. Please keep your private link to yourself; if it’s ever shared, I can reset it for you.

Me! Handled with Hart is a one-person business, run by me, Jasmine, from the UK. There’s no call centre and no bots: every reply comes from the person who made your widgets.

My main hours are 10am–5pm UK time. I’ll try to reply in the evenings too, but please be patient if you’re in a very different time zone, as I might be asleep!

Sign in and open Messages in the members area, or use the chat bubble in the corner. If I’m online, we can chat live. Otherwise leave a message and I’ll reply there, and you’ll get an email when I do.

Use the bug report form. Tell me which widget, what happened and how to make it happen again, and add a screenshot if you can. You’ll see the fix status on your report, and I’ll let you know when it’s fixed.

Only what the site needs to work: your Twitch name, picture and email, your plan, and the looks you save. Chat messages are used as they arrive and not stored. The full details are in my privacy policy.