The small print

Privacy policy

What I collect, why I need it, and how I look after it. No selling, no surprises.

Last updated: 27/10/2026

This policy explains what information Handled with Hart collects, why, and what your rights are. I keep it to what the site actually needs, and I never sell your information.

Who I am

Handled with Hart is run by Jasmine Hart, a sole trader in the UK. For data protection law, I am the “controller” of your personal information. Address: The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY, England. Email: [email protected]. ICO registration number: ZC286069.

What I collect

  • From Twitch, when you sign in: your Twitch user ID, username, display name, profile picture and the email address on your Twitch account. I never see your Twitch password, and I can’t post or change anything on your channel.
  • Your account: when you joined and last signed in, and whether you have access to the members area.
  • Purchases: your plan, payment and renewal status, the country you chose at checkout, the billing name and address you give Stripe, and a record that you agreed to your access starting straight away. Card details are handled by Stripe and never reach me.
  • Your widget settings: the looks and settings you save in the customiser, including anything you type into them (such as a location for the weather).
  • When you contact me: your emails and my replies.
  • Technical information: like most websites, my hosting keeps short-term logs that include IP addresses and browser details, for security and to fix problems.

Your viewers

[Check this section once the hosted overlays are live.] When a widget runs in your streaming software, it reads your channel’s chat to respond to commands. Chat messages are used as they arrive. I don’t keep chat logs, apart from what a widget needs to show on stream (for example, the tasks on your viewers’ task list).

Why I use it, and my legal reasons

  • To provide what you’ve bought: your account, widgets, payments and support. My legal reason is that I need this to perform my contract with you.
  • To keep records for tax and accounting. My legal reason is that the law requires it.
  • To keep the site secure, prevent fraud and improve my widgets. My legal reason is my legitimate interest in running a safe, reliable service.
  • To send updates about my products. I only do this if you’ve said yes, and you can say no at any time. [I don’t currently send marketing emails.]

Who I share it with

I only share information with services that help me run Handled with Hart, and only what they need:

  • Stripe: takes payments, manages subscriptions and helps prevent fraud.
  • Twitch: lets you sign in.
  • WordPress Hosting UK: hosts this website.
  • Cloudflare: runs the hosted widgets and the chat bot, protects this website, and passes on emails sent to my handledwithhart.com addresses.
  • Brevo: sends the emails this website sends you, like messages about your account, your purchases and your help requests.
  • Google (Gmail): where I read and reply to emails.

I may also share information if the law requires it. I never sell your information or use it for advertising.

Information sent outside the UK

Some of these services store or process information outside the UK, for example in the United States. When they do, it is protected by safeguards UK law recognises, such as the UK–US “data bridge” or approved contract terms.

How long I keep it

  • Your account and widget settings: for as long as you have an account. If you ask me to delete your account, I delete these within 30 days.
  • Payment and purchase records: for 6 years, because UK tax law requires me to keep business records.
  • Support emails: for up to 2 years after the conversation ends.
  • Technical logs: for a short time, usually no more than 30 days.

Cookies

I only use cookies that the site needs to work: to keep you signed in, to keep the site secure, and (on the checkout) the cookies Stripe uses to prevent fraud. The site also remembers small preferences in your browser, such as whether you’ve collapsed the members menu. I don’t use advertising or tracking cookies, so you won’t see a cookie banner. If that ever changes, I’ll ask for your permission first.

Your rights

You have the right to:

  • get a copy of the information I hold about you;
  • have it corrected or deleted;
  • ask me to limit how I use it, or object to how I use it;
  • receive it in a format you can take elsewhere.

To do any of these, email [email protected]. I’ll reply within one month. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113, but I’d appreciate the chance to put things right first.

Children

This site isn’t meant for children under 13, and Twitch accounts are only for people aged 13 and over. To buy from me you need to be 18, or have permission from a parent or guardian.

Keeping it safe

The site uses secure (https) connections and keeps only what it needs. Payment details stay with Stripe, and access to my systems is restricted.

Changes to this policy

If I change this policy, I’ll update the date at the top. If the change is important, I’ll let members know.