The small print

Terms of sale

The friendly-but-official bit: what you get when you buy, and how plans and payments work.

Last updated: 27/10/2026

1. Who I am

Handled with Hart is run by Jasmine Hart, a sole trader in the United Kingdom, trading as “Handled with Hart”. My address is The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY, England. You can contact me at [email protected]. In these terms, “I”, “me” and “my” mean Jasmine Hart, trading as Handled with Hart, and “you” means the person buying or using my products.

I am not currently registered for VAT, so no VAT is added to my prices.

2. What I sell

I make stream widgets: overlays and tools for live streaming. I sell them in two ways:

  • Plans: monthly or yearly subscriptions that give you access to the widgets and features included in that plan, for as long as the subscription is active.
  • Single widgets: a one-off payment for one widget, which you can keep using for as long as I run the service (see section 9).

My widgets are hosted online. You customise them on my website and add them to your streaming software (such as OBS) using a private link. What each plan includes is shown on my Plans page at the time you buy.

3. Your account

  • You sign in with your Twitch account. Please keep your Twitch account secure, as anyone who can sign in to it can use your plan.
  • You must be 18 or over to buy from me, or have permission from a parent or guardian who agrees to these terms.
  • Your private overlay link is just for you. If it is shared or leaked, tell me and I will reset it.

4. Prices and payment

  • Prices are shown on my website in pounds sterling (or in the currency shown at checkout). Payments are taken securely by my payment provider, Stripe. I never see or store your full card details.
  • Your contract with me starts when your payment is confirmed and your access is switched on.
  • I currently can’t sell to customers in the European Union. If an order is placed from the EU, I may cancel it and refund it in full.
  • From time to time I may run offers (such as an early bird discount). Each offer’s own conditions are shown with it. Unless it says otherwise, a discount applies for the period stated and then the normal price applies.

5. Subscriptions

  • Plans renew automatically at the end of each month or year, and I take the payment for the next period then, until you cancel.
  • You can cancel at any time from the Billing section of your account. When you cancel, your plan stays active until the end of the period you have already paid for, and then stops. I won’t charge you again.
  • If you switch plans, the change happens straight away, and you are charged (or credited) the difference for the rest of the current period.
  • If a renewal payment fails, Stripe will try again over the following days and email you. If it still can’t be taken, your plan will end.
  • If I change the price of your plan, I will email you at least 30 days before the new price applies, so you can cancel first if you wish.

6. Your right to cancel (the 14-day cooling-off period)

UK law usually gives you 14 days to change your mind about an online purchase. Because my widgets are digital and you can use them straight away, at checkout I ask you to agree that your access starts immediately and to confirm that you understand this affects your right to cancel. In practice:

  • Single widgets: once your access has started, the 14-day right to cancel no longer applies.
  • Plans: if you change your mind within 14 days of your first payment for a plan, email me and I will refund you, minus a fair amount for the days you have already had access.

None of this affects your rights if something I sell you is faulty (see section 7). My refund policy explains all of this in more detail.

7. If something isn’t right

Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If it isn’t, please tell me. I will try to fix it first. If I can’t fix it within a reasonable time, you are entitled to a price reduction or a refund. If my digital content damages your device or other digital content and this is caused by my lack of reasonable care, I will repair the damage or compensate you.

8. Your licence to use my widgets

  • I own the widgets, their code, artwork and designs. When you buy, I give you a personal, non-transferable licence to use them on live streams and recordings on channels you own or run.
  • You can show my widgets on stream, in VODs, clips and highlights, including when your channel earns money.
  • Please don’t share your private link or account, resell, copy or redistribute my widgets, or try to take apart, copy or get around how they work.
  • The text, images and settings you put into a widget stay yours. You give me permission to store and process them only so that I can run the widget for you.
  • Please don’t use my widgets to display anything unlawful, hateful or harassing. If you do, or if you break this licence, I may suspend or end your access. Where it is fair to do so, I will warn you first.

9. Keeping the service running

  • I work hard to keep my widgets running smoothly, but I can’t promise they will never be interrupted, for example during maintenance or if a service I rely on has problems.
  • I keep improving my widgets and may change how they look or work. I won’t take away a main feature of a paid plan during a period you have already paid for. If a change would make your plan noticeably worse, I will tell you in advance and you can cancel.
  • Single widgets can be used for as long as I run the service. If I ever have to close it, I will give you at least 90 days’ notice. For a plan paid for a year in advance, I will refund the unused part.
  • My widgets work alongside services run by other companies, such as Twitch, OBS, Spotify and Last.fm. I am not connected to or endorsed by them. If they change their services, some features may need to change too.

10. My responsibility to you

  • If I break these terms, I am responsible for loss or damage you suffer that is a foreseeable result of that. I am not responsible for loss or damage that is not foreseeable.
  • If you use my products for a business (for example as a full-time streamer), I am not responsible for loss of profits, sponsorship, income or business opportunity, or business interruption. For business customers, my total responsibility is limited to the amount you have paid me in the 12 months before the problem happened.
  • Nothing in these terms limits my responsibility for death or personal injury caused by my negligence, for fraud, or for anything else the law doesn’t allow me to limit, and nothing affects your legal rights as a consumer.

11. Your information

How I use your information is explained in my privacy policy.

12. Problems and complaints

If something goes wrong or you’re unhappy, please email [email protected] first. I aim to reply within 3 working days. If you’re thinking about disputing a payment with your bank, please talk to me first, as I can usually sort things out much faster.

13. Changes to these terms

I may update these terms from time to time. The version shown when you buy applies to that purchase. For plans, I will tell you about important changes before they apply to you.

14. The law that applies

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.