Who you’ll be talking to
Jasmine is online (It's 9:51pm in the UK now)
Handled with Hart is a one-person business: it's just me, Jasmine, based in the UK. My main hours are 10am–5pm UK time, and I'll try my best to reply in the evenings too.
Members can message me straight from the site: open Messages in the members area, use the chat bubble in the corner, or report a bug. When I’m online, it’s a live chat.
Stuck? Start with the guides and the command list. If you still need a hand, there is a way to get in touch at the bottom of this page.
Common questions
Where do I find my widget after buying?
Sign in with Twitch and open the members area. Everything on your plan is there, with a setup guide for each widget. If something is missing, contact support with the email you paid with.
Can I use a widget on more than one channel?
Your plan covers the channels you own or run. Please don’t share your private overlay link; the full details are in the terms of sale.
My widget isn’t showing on stream.
Copy your OBS link again from the customiser and check the browser source in OBS. The troubleshooting guide has a few more quick checks.
Do you offer refunds?
See the refund policy.
Log in with Twitch to chat