Last updated: 27/10/2026
I want you to love your widgets. If something isn’t right, please talk to me at [email protected] and I’ll do my best to put it right. This page is a summary; the full details are in my terms of sale.
Cancelling a plan
- You can cancel at any time from the Billing section of your account. There are no cancellation fees.
- Your plan stays active until the end of the period you’ve already paid for, then stops. You won’t be charged again.
- I don’t usually refund part-used months or years, apart from the cases below.
Changed your mind about a new plan?
If you change your mind within 14 days of your first payment for a plan, email me and I’ll refund you, minus a fair amount for the days you’ve already had access.
Single widgets
Because you can use a single widget straight away, at checkout you agree that your access starts immediately, and the 14-day right to change your mind then no longer applies. If the widget doesn’t work as described, see “Something not working” below.
Yearly plans that renew by accident
I’ll email you before a yearly plan renews. If it renews and you didn’t mean it to, tell me within 7 days and I’ll refund the renewal in full.
Something not working
If a widget doesn’t work as described, tell me what’s happening and I’ll try to fix it. If I can’t fix it within a reasonable time, I’ll give you a partial or full refund, depending on how much of what you paid for you’ve been able to use. This is in addition to your legal rights.
How refunds are paid
Refunds go back to the card or payment method you paid with. They are processed by Stripe and usually show up within 5–10 working days, depending on your bank.
Please talk to me before disputing a payment
If you don’t recognise a charge, look for HANDLEDWITHHART on your statement, or email me. Disputing a payment with your bank takes weeks and can stop your widgets working. I can almost always help much faster.
Contacting me
Email me at [email protected], or write to me at The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol, BS9 3BY, England. Everything I sell is digital, so there’s never anything to post back to me, and this address can’t accept parcels.